Privacy Policy
The website https://www.cloud4things.com and the mobile
application ‘cloud4things’ (together “Website”)
are owned and operated by Cloud4things Technology Private Limited,
a company incorporated in India under the Companies Act, 1956,
(“Company”). The Company owns and operates a
proprietary application with respect to IoT applications for
residents in housing societies , industries, and commercial
buildings and also provides certain associated services
(“Services”).
This Privacy Policy (“Privacy Policy”) sets out the
privacy practices of the Company with respect to the entire
content of the Website.
This document is published in accordance with the provisions of
the Information Technology Act, 2000 and the rules made thereunder
that require publishing the rules and regulations, privacy policy,
and terms of use on an online portal of the Company. We request
you to go through this Privacy Policy and Terms of Use carefully
before you decide to access this Website.
For the purposes of this Privacy Policy, the words
“us”, “we”, and “our” refer to
the Company and all references to “you”,
“your” or “user”, as applicable, mean the
person who accesses, uses and/or participates in the Website in
any manner or capacity.
The protection and security of your personal information is our
top priority and we have taken all necessary and reasonable
measures to protect the confidentiality of user information and
its transmission through the internet.
By using our Services and the Website or by otherwise giving us
your information, you agree with the terms of this Privacy Policy.
You also expressly consent to our use and disclosure of your
Personal Information (as defined below) in the manner prescribed
under this Privacy Policy and further signify your agreement with
this Privacy Policy and the Terms of Use. If you do not agree to
this Privacy Policy, do not subscribe to the Services, use the
Website, or give us any of your information.
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COLLECTION OF INFORMATION
1.1 We may collect the following information from you, through
your use of the Website or by joining the cloud4things community
on social media websites, or which is provided by one of our
marketing partners, or through any engagement with Cloud4Things.
We may collect and process personal information provided by you,
including but not limited to:<
(a)information that you provide at the time of registration
including any information that identifies or can be used to
identify, contact or locate the user such as name, address,
email address, bank details, and phone number.
(b)any data that is automatically captured by the Website such
as your mobile phone operating system, every computer / mobile
device connected to the internet is given a domain name and a
set of numbers that serve as that computer’s Internet
Protocol or “IP” address. When you request a page
from any page on the Website, our web servers automatically
recognize your domain name and IP address. The domain name and
IP address reveal nothing personal about you other than the IP
address from which you have accessed the Website.(hereinafter,
collectively referred to as “Personal Information”).
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USE OF THE INFORMATION COLLECTED
2.1 Use
of Information for ServicesThe primary goal of the Company in
collecting the information is to provide you a platform for the
purpose of providing the services. The Company may use the
Personal Information provided by you in the following ways:
(a)To help provide you with the services;
(b)To observe, improve, and administer the quality of
service;(c)To analyze how the Website is used, diagnose
technical problems;
(d)Remember the basic information provided by you for effective
access;
(e)To confirm your identity in order to determine your
eligibility to use the Website and avail the Services;
(f)To notify you about any changes to the Website;
(g)To enable the Company to comply with its legal and regulatory
obligations;
(h)For the purpose of sending administrative notices and
Service-related alerts and similar communication, as detailed
under this Privacy Policy, with a view to optimizing the
efficiency of the Website;
(i)Doing market research, troubleshooting, protection against
error, project planning, fraud and other criminal activity;
and
(j) To enforce the Company’s Terms of Use.
2.2 Sale of Assets, Merger, Acquisition, Bankruptcy
Information collected from you may be transferred to a third
party as a result of a sale or acquisition, merger or bankruptcy
involving the Company.
2.3 Cookies
Cookies are small portions of information saved by your browser
onto your computer/mobile. Cookies are used to record various
aspects of your visit and assist the Company to provide you with
uninterrupted service. Any information that is gathered by
cookies or other web tracking technologies on the Website, and
the use of the same is subject to the disclosures and options
provided in the Cookies Policy.
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SHARING OF INFORMATION
3.1 Consulting
The Company may partner with another party to provide certain
specific services if required. When you sign up for such
services, the Company will share names, or other information
that is necessary for the third party to provide these services.
The Company’s contractual arrangements with such third parties
restrict these parties from using personally identifiable
information except for the explicit purpose of assisting in the
provision of these services.
3.2 Targeted Advertising
You expressly acknowledge and agree that we may also share or
transfer your Personal Information to third-party service
providers, for the limited purpose of allowing or permitting
such third-party service providers, including Google, and other
social media websites to display Cloud4Things advertisements and
notifications on sites across the Internet, based on the
information that is collected by Cloud4Things, to optimize and
display advertisements based on your past preferences and visits
on the Website as part of its Services.
3.3 Regulatory Disclosures
We cooperate with government and law enforcement officials and
private parties to enforce and comply with the law. Thus, we may
access, use, store, transfer and disclose your information
(including Personal Information), including disclosure to third
parties such as government or law enforcement officials or
private parties as we reasonably determine is necessary and
appropriate: (i) to satisfy any applicable law, regulation,
governmental requests or legal process; (ii) to protect the
safety, rights, property or security of the Company, our
Services, the Website or any third party; (iii) to protect the
safety of the public for any reason; (iv) to detect, prevent or
otherwise address fraud, security or technical issues; and /or
(v) to prevent or stop any activity we consider to be, or to
pose a risk of being, an illegal, unethical, or legally
actionable activity. Such disclosures may be carried out without
notice to you.
3.4 Referrals
When you e-mail a service available on the website to a friend,
you and your friend’s names, phone numbers and e-mail
addresses are requested. Your email and your friend’s e-mail
addresses will only be used for this purpose unless permission
is otherwise granted.
3.5 Link to Third-Party Websites
This Website may contain links that may lead you to other
Websites. Please note that once you leave the Company’s
Website you will be subjected to the privacy policy of the other
Websites. The linked sites are not necessarily under the control
of the company. Please be aware that the Company is not
responsible for the privacy practices of other sites. The
Company encourages you to read the privacy policies of each and
every website that collects personal Information. If you decide
to access any of the third-party sites linked to the Website,
you do this entirely at your own risk. Any links to any partner
of the Company should be the responsibility of the linking
party, and the Company will not be responsible for notification
of any change in name or location of any information on the
Website.
3.6 We may further disclose your Personal Information to such
third parties to whom we have transferred our rights and duties
under any agreement entered into with such third parties and may
also disclose your Personal Information to any of our
affiliates, subsidiaries, or related entities.
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SECURITY OF INFORMATION
4.1 The Company has put in place appropriate methods and
managerial procedures to safeguard and secure such Personal
Information. The Company only processes Personal Information in
a way that is compatible with and relevant to the purpose for
which it was collected or authorized by the user. The Website
allows users access to their personal information and allows
them to correct, amend, or delete inaccurate information.
4.2 The Company uses commercially reasonable precautions to
preserve the integrity and security of your information against
loss, theft, unauthorized access, disclosure, reproduction, use,
or amendment.
4.3 The information that is collected from you may be
transferred to, stored, and processed at any destination within
India. By submitting information on the Website, you agree to
this transfer, storing and/or processing. The Company will take
such steps as it considers reasonably necessary to ensure that
your information is treated securely and in accordance with this
Privacy Policy.
4.4 In using the Website, you accept the inherent security
implications of data transmission over the internet. Therefore,
the use of the Website will be at your own risk and the Company
assumes no liability for any disclosure of information due to
errors in transmission, unauthorized third-party access or other
acts of third parties, or acts or omissions beyond its
reasonable control and you agree not to hold the Company
responsible for any breach of security.
4.5 In the event the Company becomes aware of any breach of the
security of your information, it will promptly notify you and
take appropriate action to the best of its ability to remedy
such a breach.
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EXCLUSION
5.1 This Privacy Policy does not apply to any information other
than information collected by the Company through the Website
including such information collected in accordance with the
clause on “Collection of Information” above. This
Privacy Policy will not apply to any unsolicited information
provided by you through this Website or through any other means.
This includes, but is not limited to, information posted on any
public areas of the Website. All such unsolicited information
shall be deemed to be non-confidential and the Company will be
free to use, disclose such unsolicited information without
limitation.
5.2 The Company also protects your Personal Information off-line
other than as specifically mentioned in this Privacy Policy.
Access to your Personal Information is limited to employees,
agents or partners and third parties, who the Company reasonably
believes will need that information to enable the Company to
provide Services to you. However, the Company is not responsible
for the confidentiality, security or distribution of your own
Personal Information by our partners and third parties outside
the scope of our agreement with such partners and third parties.
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DATA RETENTION
The Company shall not retain Personal Information longer than is
necessary to fulfill the purposes for which it was collected and
as permitted by applicable law. If you wish to cancel your
account or request that the Company no longer use your
information to provide you with services, contact us through
email at
[email protected]. Even after your account is terminated, the Company may retain
your Personal Information as needed to comply with our legal and
regulatory obligations, resolve disputes, conclude any
activities related to the cancellation of an account,
investigate or prevent fraud and other inappropriate activity,
to enforce our agreements, and for other business reason.
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RIGHT TO WITHDRAW CONSENT
The consent that you provide for the collection, use, and
disclosure of your Personal Information will remain valid until
such time it is withdrawn by you in writing. If you withdraw
your consent, the Company will stop processing the relevant
Personal Information except to the extent that the Company has
other grounds for processing such Personal Information under
applicable laws. The Company will respond to your request within
a reasonable timeframe. You may withdraw your consent at any
time by contacting the Company or by using the functionalities
of the Website.
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RIGHT TO CORRECTION
You are responsible for maintaining the accuracy of the
information you submit to us, such as your contact information
provided as part of account registration. The Company relies on
the users to disclose to it all relevant and accurate
information and to inform the Company of any changes. If you
wish to make a request to correct or update any of the personal
data that we hold about you, you may submit your request in
writing or via email to
[email protected].
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ACCESS OUTSIDE INDIA
The Company makes no representation that the Website is
appropriate to be used or accessed outside India. This document
is published in accordance with the provisions of the
Information Technology Act, 2000 and the Company is compliant
with the laws of India. If any users use or access the Website
from outside India, they do so at their own risk and are
responsible for compliance with the laws of such jurisdiction
and the Company shall not have any responsibility for or
liability arising from, such compliance with local laws. This
Privacy Policy does not constitute, nor may it be used for or in
connection with, any promotional activities or solicitation by
anyone in any jurisdiction in which such promotional activities
or solicitation is not authorized or to any person to whom it is
unlawful to promote or solicit.
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NOTIFICATION OF CHANGES
From time to time, the Company may update this Privacy Policy to
reflect changes to its information practices. Any changes will
be effective immediately upon the posting of the revised Privacy
Policy. If the Company makes any material changes, it will
notify you by email (sent to the e-mail address specified in
your account) or by means of a notice on the Services prior to
the change becoming effective. We encourage you to periodically
review this page for the latest information on our privacy
practices.
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ONLINE PAYMENT PROCESS
To enable end user to pay online through our platform for
services/products being availed, we use third-party services for
payment processing.
Any payment collected for the building owner of PG/Hostels for
the period of the 1st to the 30th of the month shall be paid by
the 7th of the next month. This is subject to net outstanding of
accounts.
We will not store or collect your payment card details or
account details.
That information is provided directly to our third-party payment
processors whose use of your personal information is governed by
their Privacy Policy.
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OPT-IN AND OPT OUT PROCEDURES
Upon registration, you may receive certain communication from
the Company and you may at any time choose to opt-out of
receiving further communications from the Company. To be
completely removed from the Company’s mailing list, you may
contact us at
[email protected]. If you are using an e-mail forwarding service or other
similar service please make sure to include the correct e-mail
address or addresses.
Mr. Rajeev Upreti
Email Id:
[email protected]
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GRIEVANCE OFFICER
In accordance with the Information Technology Act, 2000 and the
rules made thereunder, the name and contact details of the
Grievance Officer are provided below:
Mr. Rajeev Upreti
Email Id:
[email protected]
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ADDRESS FOR PRIVACY QUESTIONS
Should you have questions about this Privacy Policy or the
Company’s information collection, use and disclosure
practices, you may contact us at:
[email protected]. We will use reasonable efforts to respond promptly to
requests, questions, or concerns you may have regarding our use
of Personal Information about you. Except where required by law,
the Company cannot ensure a response to questions or comments
regarding topics unrelated to this policy or the Company’s
privacy practices.
